Repairs



How should I pack up my product to get it repaired?
Use a sturdy box. This doesn't have to be the original packaging. You can often get a free box at the supermarket, or buy a box at the post office.

Print your shipping label and document for the supplier. You can find them in the email that you've received from us.


How long do repairs take?
This differs per product and problem. In general, you should count on 5 to 10 working days after arrival of your product at the technical department of the supplier. If your product is repaired, we will of course inform you immediately. 


What do I have to do to have my product repaired?

  1. Register your repairs via the online repair form.
  2. Prepare your product for the return trip:
    1. Pack the product well. If you can, use the original packaging.
    2. Remove liquid and dust bags if applicable.
  3. Print your shipping label and document for the supplier. You can find them in the email that you've received from us.
  4. Send the parcel free of charge via a shipping point near you.
  5. Please wait. We will contact you.


What are the repair conditions?
You can turn to us for your repair both inside and outside the supplier warranty. Once your warranty expires, you have to pay for the repair.

  • Did your product break within 14 days of purchase? You can get a refund or exchange your product for a new one;
  • Did your product break after 14 days with normal use and within the warranty period? In that case, it's a manufacturing defect and the repair is completely free of charge.
  • You can also ask us to repair products outside the factory warranty. You'll have to pay for those repairs, though. The supplier will examine your product and make a quote. Based on that, you can choose whether you want your product repaired or not.
Register your repairs via the online repair form.

Are repairs always free?

If your product breaks within the warranty period and it's a manufacturing defect, the repairs are completely free.

Even if the defect is your own fault, we can help you. You'll have to pay in that case, though. We can't indicate the costs in advance. The supplier will examine your product, make a quote, and wait for your decision before we start the repair.

Register your repairs via the online repair form.


How do I register my repair?
Register your repairs via the online repair form.


Why do I receive a quote?
You'll receive a quote via email if the repair service has determined that the defect was caused by user damage or if the warranty has expired. You can choose from 3 options:

  • You agree to the quote. The product will be repaired.
  • You don't agree to the quote, but you do want your product back. You'll have to pay €39,95 in research costs and you'll receive your product back.
  • You don't agree to the quote and don't want the product back. You won't have to pay research costs, and the product will be destroyed in an environmentally friendly way.

Inform us of your choice within 14 days.


Where can I find the answer to my question?
Haven't found the answer to your question? Then take a look at our frequently asked questions page.