If it is explicitly stated a product will be delivered by a certain weekday – e.g. 'Ordered today, delivered by Monday' – and the delivery address is in the UK, then you'll have the product by Monday the latest. If your delivery address is in Ireland, then you'll have the product by Tuesday the latest.
Otherwise, deliveries are within 3 to 7 business days and usually within 5 business days.
In your account you can see whether your order has been shipped or is still being processed. You will also receive an email with a tracking code as soon as your order has shipped - don't forget to check your spam folder.
If the order status in your account is 'shipped' but you still haven't received your order, please wait a few working days. In exceptional cases UPS, PostNL, DPD and DHL will deliver an order in a few days instead of 3 to 7.
Please contact our customer service via info@electricnailfiles.co.uk if you have not received your order within 10 business days. In order to be of service to you as soon as possible, we kindly ask you to include your order number in your e-mail.
Most of our products are shipped to you directly from the supplier and the supplier chooses the sender. Usually UPS, DPD or DHL.
If it is explicitly stated a product will be delivered by a certain day of the week - e.g. Ordered today, delivered by Monday - then this product will be shipped from our own warehouse and delivered with DPD.
We ship most of our orders directly from our suppliers.
It is possible that some of the products you have ordered will be shipped separately because they come from different suppliers. If you do not receive your order at once, it is probably because of this.
When multiple products are ordered at once, we will do our best to deliver them all at once. In that case, the delivery time of the entire order will be equal to the product with the longest delivery time.
We ship most orders directly from our suppliers. It is possible that some of the products ordered by you are shipped separately because they come from different suppliers. If you do not receive your order at once, this is probably because of this.
Within the warranty conditions and warranty period your product will be repaired free of charge by the supplier.
Your product can also be repaired outside the warranty conditions. The supplier will first make an estimate of the costs so that you can decide what you want to do:
have it repaired against payment
return without repair, after payment of the examination fee of £15 plus shipping costs
This depends on your product and the supplier but usually is around £50-£60; you will always receive a free quote.
Should a repair prove necessary during maintenance, you will receive a cost specification in advance if the repair is not covered by the warranty or if the warranty period has expired.
After receipt, your return will be inspected within 5 to 10 working days. If your return is in the new condition you will receive the full purchase amount back. If not, we will contact you and make you a proposal.
You can return your product(s) within 14 calendar days after receipt without giving a reason. If your product is returned in its new condition, you will receive a full refund of the purchase price. Any shipping costs paid will not be refunded.
For accepting credit card payments (Visa, MasterCard, Amex) and various European national online payment methods (iDeal, Bancontact, Sofort, Sepa, Giropay and many others) we use the external payment processor Stripe.
We also work with PayPal and Amazon and you can pay in instalments or after delivery via Klarna and Zip.
Yes. If you wish to pay by bank transfer, you must choose 'Bank transfer' during the payment process. Then complete the order and transfer the purchase amount to NL58KNAB0256905398 in the name of Luspada, stating your order number, via your own method (e.g. internet banking).
After receipt of your payment we will process your order.
Yes, you need to choose the 'Klarna - Pay in 30 days' payment method during the ordering process. Klarna will then immediately perform a credit check.
If you do not pass Klarna's credit check, you will need to order using another payment method. Due to privacy regulations, Klarna does not inform us on why you did not pass nor do we have any influence on their decision. If you have any questions, please contact Klarna directly: klarna.com/uk/customer-service
Through Klarna you can choose to pay the purchase amount in 6, 24 or 36 instalments at interest or pay in 3 equal payments within 60 days without interest.
If you do not want to create an account you can place an order, proceed to checkout and click on 'checkout as guest'. You will then be asked to fill in your name and address, telephone number, e-mail address, delivery and payment details.
For future orders it is advisable to create an account, otherwise you will have to fill in the above details each time. With an account we can also keep you informed about our latest offers, product lotteries and promotions.
To order on account you must first create an account.
Go to 'Login' in the upper right-hand corner of each web page. Then click on 'Create an account'. You will then be asked to fill in your personal details in order to create a customer profile.
Once you have successfully registered, you can place an order with your account.
You can enter your VAT number and company name during the payment process, these will then be mentioned on the invoice. If your company is located outside the Netherlands, the VAT will also be automatically shifted (0% VAT).
Yes, please contact us at info@electricnailfiles.co.uk with your company VAT number, tell us your order and contact details and we'll create you an invoice + payment link with reverse VAT charge (i.e. 0% VAT).
When you place an order, we need your name, email address, delivery address and payment details to process your order and keep you informed of the delivery.
To make shopping at Electricnailfiles.co.uk as pleasant as possible we store your personal information and the details of your order and the use of our services, with your consent. This allows us to personalize our website for you and advise you about products.
With your permission, we use your data to inform you about the development of our website and about special offers and promotions. If you do not appreciate this, please let us know by sending us an email.
When you create an account with Electricnailfiles.co.uk we store your data on a secure server. We store your account information, such as your name and address, telephone number, email address, delivery and payment details, so you do not need to fill them in again when placing a new order.
We will collect the usage data of our visitors to develop our website. Your feedback will be used for improvements.
If you decide to write a review, you can choose to include your name or other personal information in the review. We are curious about the opinions of our visitors, but we reserve the right not to publish contributions that do not meet the conditions of the site.
If you respond to promotions or contests, we will ask you for your name, address and e-mail address. We use the information to carry out the promotion, announce the winners and measure the response to our marketing campaign.
Electricnailfiles.co.uk respects the privacy of all its visitors and ensures that the personal information provided is treated confidentially. We use your information to process your order. For the rest of the order we use your information only with your permission.
Electricnailfiles.co.uk will not sell your personal information to third parties. We will only make your personal data available to third parties involved in the processing of your order, for example the transport companies that make the deliveries for us.
No. Electricnailfiles.co.uk will not sell your personal information to third parties and will only make it available to third parties involved in processing your order; for example, delivery companies.
Our employees and third parties engaged by us are obliged to respect the confidentiality of your personal data.
We appreciate your trust in us and therefore we will treat your personal data with the utmost care. Your data will be protected and treated confidentially at all times.
Cookies are small pieces of information that are stored on your computer by your browser. Electricnailfiles.co.uk uses cookies to recognize you on your next visit. Cookies enable us to collect user information about our services and to improve and adapt them to the wishes of our visitors. Our cookies provide information relating to personal identification. You can set your browser so that you do not receive cookies when shopping at Electricnailfiles.co.uk.
If you have any questions about Electricnailfiles.co.uk’s privacy policy, you can send us an email. Our helpdesk helps you to provide the information you need about your personal data or if you want to make changes. You specifically have the right to correct your data. If a change in our privacy policy is necessary, you will find the most recent information on this page.
In the account you give us your name, address, e-mail address and payment details. Indicate directly if you want to receive our newsletter. Access to your account will be secured with a password of your choice.
Go to electricnailfiles.co.uk/account/login, click on 'forgot your password?' and enter your e-mail address. Within a few minutes you will receive an e-mail from us with a personal link. Click on the link to create a new password.
You can change your account details yourself. You can also add multiple invoices and delivery addresses. Please note that all payment reminders are sent to the last billing address used.
Go to electricnailfiles.co.uk/account/login, click on 'forgot your password?' and enter your e-mail address. Within a few minutes you will receive an e-mail from us with a personal link. Click on the link to create a new password.
Copy to clipboard
Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device
Choosing a selection results in a full page refresh.
Press the space key then arrow keys to make a selection.
Cookies
Cookies
We use cookies. Many are necessary to operate the website and its functions, others are for statistical or marketing purposes. With the decision "Only accept essential cookies" we will respect your privacy and will not set cookies that aren't necessary for the operation of the site.
Essential
Statistics & Marketing
Accept all
Only accept essential cookies
Individual Data Privacy Settings
save & close
Essential
Essential cookies enable basic functions and are necessary for the proper functioning of the website.
display information
Statistics & Marketing
Marketing cookies are used by third parties or publishers to display personalized advertising. They do this by tracking visitors across websites.
