Frequently Asked Questions


How fast do you deliver?

Is my delivery delayed?

With whom do you ship?

Why was my order delivered incomplete?

Why am I receiving multiple packages?

Repair and maintenance

How long will I be without my product?

Who carries out the repair or maintenance?

Is the repair covered by the warranty?

How much does a maintenance job cost?

Can I submit a repair or maintenance request if I am not a customer?


How does the return process work?

How will I be reimbursed?

What is the status of my return?

How do I return a product?


How do you accept payments?

Can I also pay by bank transfer?

Can I pay after receipt?

Can I also pay in instalments as a private individual?


How do I place an order?

Can I order without an account?

How do I order with an account?

How can I place a business order?

Is it possible to do a reverse VAT (0%) charge?


Why do you need my personal information?

What do you do with my personal information?

Do you sell my personal information?

Is my data safe?

Why do you use cookies?

Your account

What information do you need?

How do I change my password?

How can I change my data?

What if I forgot my password?