You’re interested in one or several of our products. Naturally, you have some questions. Perhaps the answers are stated below.
If not, give us a call at +44 208 144 25 59, send us an email or start a chat.

Order delivery

Delivery of your order

Our deliveries are done by PostNL, DHL, DPD and UPS. If your order is too large for a mailbox it will be sent as a package. PostNL does not deliver packages of more than 12 kilogram at a post office box. We therefore advice you to use a regular address and not a post office box address for large orders.

Delivery time

Unless specified differently on the product page, we have a delivery time of 3 to 10 working days. Average delivery time is 3 working days and we’re working hard to improve upon this.

Delivery of multiple products

When several products are ordered at once will do our best to deliver them all at the same time. In that case, the delivery time of the whole order will be the same as the product with the longest delivery time.

It is possible that some of your products will be shipped separately as they are kept at different locations. So if you don’t receive your entire order at once, it’s most likely because of this. If you’re uncertain; send us an email.

Delay

In your account, you can see if your order has been send or still is being processed. 

If the order status in your accounts states ‘sent’ but you still haven’t received your order then wait a couple of work days. In exceptional cases, PostNL or DHL deliver an order in a couple of days instead of 2-3.

Contact our Customer service in case you haven’t received your order within 10 working days. To serve you as fast as possible we kindly request you to state your order number in your email.

Returns

You can return your purchase within 2 weeks after receipt. We will refund the full purchase amount. Contact us for the return address. Cost of return shipment are to be paid by you.

Business orders cannot be returned.

Privacy

Our policy

Electricnailfiles.co.uk respects the privacy of all visitors and ensures that the personal information provided is treated confidentially. We use your data to process your order. For the remainder of the order, we will use your data only with your permission.

Electricnailfiles.co.uk will not sell your personal data to third parties. We will hand your personal data over solely to third parties who are involved in processing your order; e.g. delivery companies. 

We collect your data for order processing

When you place an order we need your name, email address, delivery address and payment details to process your order and to keep you up to date about the delivery.

To let shopping be as pleasant as possible at Electricnailfiles.co.uk we will store your personal data and the data regarding your order and the usage of our services, with your permission. We will hereby be able to personalize our website for you and advice you products you might like.

With your permission, we use your data to inform you about the development of our website and on special offers and promotions. If you do not appreciate this you can let us know by sending an email.

When you create an account at Electricnailfiles.co.uk we store your data on a secure server. We will save information in your account like your name and address, telephone number, email address, delivery and payment details, so you will not have to fill these in again when placing another order. 

We will gather the usage data of our visitors to develop our website. Your feedback will be used for improvements.

If you decide to write a review you can choose to include your name or other personal data in the review. We are curious about the opinions of our visitors, but we will keep the right not to publish the contributions which do not satisfy the site conditions.

If you respond to promotions or prize contests, we’ll ask you for your name, address and email address. We use the data to carry out the promotion, announce the winners and to measure the response to our marketing campaign.

We don't sell your data

Electricnailfiles.co.uk will not sell your personal data to third parties and will solely make this data available for third parties involved with the processing of your order; e.g. delivery companies. Our employees and third parties engaged by us are required to respect the confidentiality of your personal data.

Your data is secure

We appreciate your trust in us and therefore we will be extremely careful with your personal data. Your data will be protected at all times and will be treated confidentially.

Cookies

Cookies are small pieces of information which are stored by your browser on your computer. Electricnailfiles.co.uk uses cookies to recognize you at your next visit. Cookies enable us to collect usage information about our services and to improve these and to adjust them to to the likes of our visitors. Our cookies give information with regard to personal identification. You can set your browser to not receiving cookies during the shopping at Electricnailfiles.co.uk.

In case you might have questions about the privacy policy of Electricnailfiles.co.uk you can send an email. Our help desk will help you to provide the information you need on your personal data or if you would like to make alterations. You have specifically the right to corrections of your data. In case alteration of our Privacy Policy is necessary, you will find the most recent information on this page.

Warranty and replacement

Warranty

Despite the high quality of our products, it can happen that you receive a product which is not in a perfect state. In that case, we will provide you with an appropriate solution as fast as possible.

If the product has a defect when received you can always return it within 14 calendar days, accompanied by the original invoice.

The return address of Electricnailfiles.co.uk is:

Electricnailfiles.co.uk
Erich Salomonstraat 22
1087 AW Amsterdam
The Netherlands

If a product malfunctions after 14 days in your possession we will fix your problem as fast as possible. Dependent on the product we will do this by replacement, reparation or repayment.

Replacement

When you returned a product you will not automatically receive a replacement. We will first check if we can repair the product. In case we can’t repair it we will let you know if you can expect a replacement or that payment obligation will fall and we will repay you.

Cost of repair

All repairs will be done directly by the supplier of the product. If the defect is not mentioned in the warranty, like damage from dropping, impact or water, wire breakage, improper use or if the warranty has expired, then you will receive a quote. You can indicate then if you agree on repair (of the indicated price) or that you will renounce from further repair. In the last case, you can have your product returned with an eventual invoice for research and transport costs.

Order

Search for products

The search bar is located on the right-hand side of the menu, click on the magnifying glass. You can insert any word here to search our inventory. Click ‘shop’ in the menu to see our full inventory. The menu items of product groups will only show specific product groups.

Some of the products are in our inventory but currently (temporarily) out of stock.

Filter products

In the column on the left of any product page, you will find links linking to specific product categories. With these links, you can search for products from the same category. You can check for example which nail drills we sell for mobile pedicures. Within these categories refinement of the search results is possible, you can see for example which of the nail drills weigh less then 2 kilogram or have a price to €200,-

Order without an account

You don’t need an account to order at Electricnailfiles.co.uk. If you don’t want to make an account you can place an order and proceed to checkout and click on ‘checkout as guest’. You will then be asked to fill in name and address, telephone number, email address, delivery and payment details.

For future orders it is advisable to create an account, otherwise you’ll have to fill in the data above every time. With an account we will also be able to update you on our newest arrivals, product lotteries and promotions.

Create an account

To create an account at Electricnailfiles.co.uk you have to go to ‘my account’ at the top right corner of the webpage. Thereafter you click on ‘Create an Account‘. Then you will be asked to fill in your personal information to create a customer profile. Once you are successfully registered you can place an order with your account.   

Order steps

We’ll walk you through the steps required to place an order.

  1. Click on ‘Add to cart’ to add the desired product to your cart.
  2. Click on ‘Proceed to checkout’. (If you want to continue shopping and add more product then click on ‘Continue Shopping’).
  3. Check the details of your order.
    1. My Cart: this page shows you the contents of your cart
    2. Address: here you provide us with your invoice and delivery address. In case you want your order delivered to a different address then your invoice address you can state this here
    3. Shipping Method: here you can select your preferred shipping method
  4. If all the data is correct, select your payment method at ‘Payment Information’.
  5. After you selected your payment to continue to ‘Order Review’.
  6. Make your order definitive to read and accept our terms and click on ‘Place Order’.

Wholesale orders

If you’d like to place an order of 10 or more pieces of the same product send an email. We’ll contact you.

Payment

Payment methods

To accept credit card payments (Visa, MasterCard, Amex) and various European national online payment methods (iDeal, MisterCash, Giropay, Sofort and many others) we make use of third-party payment processor Stripe. Stripe is one of the world’s leading online payment processors.

Of course, you can also pay us by Bank Transfer:

You can transfer the amount due by your own internet banking method directly to our bank account. Send us an email with a proof of transfer and your order number to inform us.

Our bank details are:

Name: Luspada
IBAN: NL58 KNAB 0256 9053 98
BIC: KNABNL2H

Do not forget to mention your order number.

As soon as we receive a confirmation of payment we will start processing your order.

Your account

How it works

In the account, you will provide us with your name, address, email address and payment details. Indicate directly if you would like to receive our newsletter. The entrance to your account is being secured with a password chosen by you.

Lost password

Click here if you lost your password. Enter your email address on the following page and within a couple of minutes, you’ll receive an email from of us with a personal link. Click on the link to create a new password. 

Change personal information

You can change your account information by yourself. You can also add multiple invoices and delivery addresses. Keep in mind that any payment reminders will be sent to the last used invoice address.